Secure loader not working, any ideas?

[imv79]

I have develop an app using SWF 3.1.168 and use a small swf file that secure load a SWF from the layout to ensure the best posible security.

I understand the limitation with some firewalls but manage to get the app working in 30 machines without problems.

Now a client is experience some problems. The splash will appear but then nothing happens. It seems to me that something is blocking the app from loading. Here come my questions:

Is there a way a can get an error feedback from the secure.loadNum() in order to present some kind of error warning.

What could be triggering this problem? I don't have phisical access to the machine but the tech guy told me the only firewall install is XP's SP2 and the app has been unlock there. No other firewall.
What kind of test could I ask them to run?? or what "mini-app" to test the enviroument could a develop. Any help will be welcome as I am in need to solve this problem.

Thanks in advance.

[mbd]

Is there a way a can get an error feedback from the secure.loadNum() in order to present some kind of error warning.

Flash doesn't provide an error feedback mechanism for loadMovieNum (I assume you meant ssSecure.loadMovieNum or loadMovieNumSecure). If you use MovieClipLoader then yes you can listen for the onLoadError event.

What are you doing at the start of your app? Is the main movie set to load securely? Are you loading another movie at startup? Is it being loaded from the layout? Is your app set to display on startup or are you loading another movie that runs code to display the app?

What kind of test could I ask them to run?? or what "mini-app" to test the enviroument could a develop.

Build a simple example that does nothing but display at startup (the default) using the secure loader for the main movie. If the application displays then something at startup is causing the grief.

If the app still doesn't display, make sure it has been killed from the TaskManager and try an app that doesn't use the secure loader to ensure it's not something unrelated to the secure loader.

If the app does display try an app with a splash screen and a secure loaded main movie.

That would be 3 small apps but at least it should help narrow down the problem - at least confirm the issue is with the secure load process or not.

Also, if you want to send your registration info to us we can send you a copy of the latest development build to see if something has changed since 3.1 that might help.

[imv79]

My actual app is using secure loader.
It's working like this: I have a dummy swf that only do: "ssSecure.loadMovieNum({url: 'img.swf', level: 0}); "

Then I have this swf in the layout with encription activated. Everything is loaded with "secure loader" activated.

The thing is (using the latest build) I tried this in a PC that doesn't work!! It does not have any kind of firewall activated, and I also disabled the antivirus and it won't start. THe strange thing is that it was working before but stopped. I know this happend in other machines (not running firewalls)

I'm sure there is some problem with the secure loader, as I had an "insecure" version of the app that does not does secure loader nor and dummy app (it just loads directly) and this version worked fine on this PC.

Is there some kind of bug in the secure loader? Or that is it happening?

[mbd]

The thing is (using the latest build) I tried this in a PC that doesn't work!! It does not have any kind of firewall activated, and I also disabled the antivirus and it won't start. THe strange thing is that it was working before but stopped. I know this happend in other machines (not running firewalls)

Is the application already running in TaskManager? Make sure the task has been ended before trying to launch another copy. It's possible something caused the app to crash and it was never removed from the task list.

I tried attaching an example EXE but the forum isn't co-operating at the moment. Can you send you reg info to support@northcode.com and I'll send you some files to try.

I'm sure there is some problem with the secure loader, as I had an "insecure" version of the app that does not does secure loader nor and dummy app (it just loads directly) and this version worked fine on this PC.

Can you elaborate on what you mean by "dummy app (it just loads directly)"?

[mbd]

Here's the attachment.

Build an EXE from the SPX I attached above, and compare it to this EXE. Do either of them work on the PCs you are having issues with?

[imv79]

The task was not running when I tried (I closed it before re-trying).

As for the "dummy app" I was refering to the loadMovieNum.swf that is just an swf to load another swf.

I've recieved all the files and will be trying them in this pc... I'll hope to post the result soon.

thank you!

[imv79]

I wasn't able to test this in the PC that was causing the problem because now it is working!!

The same exe file that refused to open during 1 week and statrs working again. This was also true in other PCs. So it seems like some random problem....

This happens during a period of time and then get fixed!!! Any ideas what could be making this???